Patient Rights, Safety and Quality
Speak up about your care
Every patient should speak up about his or her care. Download the helpful SPEAK UP guide here.
Download the guide
Our patients have the right to:
- Impartial access to treatment and care as outlined in our health system's mission statement
- Considerate, respectful care with an understanding of the spiritual, psychosocial and cultural needs that affect their response to care
Make decisions involving their health care in collaboration with their physician; these rights include the right to accept or refuse treatment and formulate advance directives
Information necessary to enable them to make treatment decisions that reflect their wishes such as types of treatments/procedures, potential benefits of procedures, potential drawbacks of procedures, problems related to recuperation, the likelihood of success, and alternative treatments/procedures
Register a complaint without recrimination; have those complaints reviewed, and when possible, resolved
Participate in any discussion of ethical issues should they arise. If consideration of ethical issues becomes necessary, the hospital will involve the patient and/or family in decision-making.
Access to the information contained in their medical record, within the limits of the law
Privacy and confidentiality
Know the health care team responsible for their care
An itemized copy of their hospital bill
A safe environment in which to recover
Accept or decline visitors
Our patients have a responsibility to:
Provide accurate and complete information about past and present illnesses and hospitalizations
Report any unexpected changes in their condition to their caregivers
Follow their treatment plan as recommended by their health care team
Be accountable for their actions if they refuse treatment or do not follow instructions
Be accountable for financial obligations for their health care
Follow the rules and regulations of our hospitals
Be considerate of the rights of other patients and hospital staff
Patient Partner Services
Patient partners are trained volunteers whose mission is to strengthen, personalize and enhance the relationship between the patient and the hospital. Patient partners provide support through communication with inpatients and family members during their hospital visit and assist with a variety of non-clinical matters.
Our patient partners are available from 10 a.m.-5 p.m. Monday- Friday at both hospitals. To learn more about our patient partner services program, please call us at 843-520-8420.
Patients can call a patient partner directly from a bedside phone:
Tidelands Waccamaw Community Hospital - dial 21694 or 21955
Tidelands Georgetown Memorial Hospital - dial 78420
We strive to exceed our patients’ expectations. Expressing your concerns to members of your patient care team is always the first step to helping ensure that your needs are met. However, if staff members are unable to help with your concerns and an issue goes unresolved, you can contact a patient advocate at 843-652-1922. Staff members are available to assist you at any time during your stay and will seek prompt resolution to your concern or grievance.
If you want to contact an outside agency before the hospital representative, you may also contact:
Department of Health and Environmental Control
2600 Bull Street
The Carolinas Center for Medical Excellence
246 Stoneridge Drive, Suite 200
Columbia, SC 29210
803-251-2215 or 1-800-922-3089
The hospitals of Tidelands Health are accredited by The Joint Commission. If you have concerns regarding safety or quality of care in a Tidelands Health hospital, you may also contact The Joint Commission.
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
It is the policy and practice of Tidelands Health to admit and treat all persons without regard to color, race, sex, handicap, religion, national origin or financial status. Admission requirements and assignment of hospital facilities are the same for all, and there are no distinctions made to determine eligibility to receive any patient care service. It is the policy of Tidelands Waccamaw Community Hospital, Tidelands Georgetown Memorial Hospital and Tidelands Waccamaw Rehabilitation Hospital to provide quality health care to all persons.