Tidelands Health leader earns certification in critical incident stress management
A Tidelands Health leader has earned nationally recognized certification in critical incident stress management, an intervention process developed to help others following traumatic events.
Renee Shore, who manages the health system’s Employee Assistance Program and wellness services, earned the certification from the University of Maryland, Baltimore County following four days of training.
Shore plans to use the certification to support fellow Tidelands Health employee partners through critical situations such as an unexpected patient outcome, the loss of a co-worker or other distressing events.
Tidelands Health has long offered crisis response services through its Employment Assistance Program. Certification in critical incident stress management gives Shore the tools and knowledge to respond immediately until counselors from the Employee Assistance Program can arrive.
“It’s most effective and beneficial if we don’t lose that window,” Shore said. “When the immediate need is there, we can respond in real time and coordinate services without delay.”
Critical event response isn’t used often, Shore said, but she hopes more health system team members take advantage of it now that they can count on an immediate response from a person who knows the health system’s day-to-day operations and culture.
The type of response will depend on the crisis situation, she said. The goal is to help a department or employee partner process what happened and begin the healing process.