Tidelands Waccamaw Community Hospital recognized for outstanding patient experience
June 11, 2015
For the fifth consecutive year, Tidelands Waccamaw Community Hospital has achieved national recognition for providing patients with an outstanding experience, a distinction that puts the hospital in the Top 15 percent of hospitals nationally.
The 2015 Outstanding Patient Experience Award is presented by Healthgrades, the nation’s leading online resource for comprehensive information about physicians and hospitals, and is based on patient surveys.
Tidelands Waccamaw also earned the recognition in 2011, 2012, 2013 and 2014.
“Patients come to the hospital with all types of expectations and emotions, including fear, anxiety and uncertainty,” said Gary Life, Tidelands Health manager of service excellence. “As soon as you come through our doors, our mission is to provide quality treatment, care and comfort in a setting that promotes healing and reassures your family. Not only are these survey results gratifying, but they also are an important indicator for us to know how we can make our patients’ hospital experience even better.”
Tidelands Waccamaw is one of 452 hospitals across the country to receive the 2015 award, which recognizes hospitals for providing outstanding patient experience based on 10 measures related to doctor and nurse communication, hospital cleanliness and noise levels and medication and post-discharge care instructions. The information is from patient surveys conducted by HCAHPS, the Hospital Consumer Assessment of Healthcare Providers and Systems, between January and December 2013. HCAHPS surveys are required by the federal Center for Medicare and Medicaid Services.