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The Tidelands Health Newsroom

Published on July 20, 2004

Georgetown Hospital System Billing Communication Receives National Attention

Tuesday, July 20, 2004

Georgetown SC -- A brochure developed to assist Georgetown Hospital System patients in navigating the confusing and complex world of hospital bill interpretation has received recognition from Healthcare Financial Management Association (HFMA).

The Georgetown Hospital System brochure, which outlines the billing process, and explains billing language and patient payment obligations, has been included on the HFMA website as an example which may be used by other hospitals nationwide in developing similar documents for their organizations.

The Patient Friendly Billing initiative is a project of Healthcare Financial Management Association (HFMA). The effort began when HFMA President and CEO Richard Clarke received a pile of bills following his father’s death. Despite his industry involvement and experience, which included a former role as a hospital CFO, Clarke couldn't understand the bills. Clarke identified a need to simplify and improve billing processes and make patient communication more clear and easier to understand. Out of that need the Patient Friendly Billing project was born.

“We are proud to be recognized as a leader in this important effort. The complexity of the overall healthcare delivery system makes hospital billing complicated and confusing. We are doing all we can to help our patients understand the bills they receive. To be singled out for national recognition serves as confirmation and validation of that effort,” according to Bruce P. Bailey, CEO, Georgetown Hospital System. “Our Business Office has done an outstanding job in this respect,” he added.


Tidelands Health is the region’s largest health care provider and MUSC Health affiliate, serving the Carolinas at four hospitals and more than 70 outpatient locations. More than 2,500 employee, physician and volunteer partners work side by side with our communities to transform the health of our region – promoting wellness, preventing illness, encouraging recovery and restoring health.