Virtual Care with Tidelands Health

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Click below to start your MUSC Health Virtual Care visit. Make sure to enter the code TIDELANDS on the billing screen at the end of your virtual visit so that your visit records are shared with your Tidelands Health provider.

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Get care for many common conditions online and on your schedule. Tidelands Health, as the region’s MUSC Health affiliate, offers convenient access to MUSC Health Virtual Care. When you choose MUSC Health Virtual Care, your virtual visit records can be shared with your Tidelands Health provider for seamless care.

What is MUSC Health Virtual Care?

MUSC Health Virtual Care is an easy, online way to be treated for common conditions. You can choose one of four convenient virtual care visit types:

  • Complete an online health interview: You’ll answer a series of questions about how you’re feeling and the symptoms you’re experiencing. You may be asked to upload a photo of areas of concern. Your answers will be submitted to an MUSC Health provider for review and to create a treatment plan. You’ll be notified when your results are available – usually within four hours during office hours or first thing the next morning if your visit is completed after hours. If a prescription is part of your treatment plan, you’ll be able to send the prescription to the pharmacy of your choice. Cost: $25
  • Complete a chat visit: You’ll provide basic information about your symptoms before your chat with an MUSC Health provider begins. During the chat, you’ll discuss your symptoms. A treatment plan and prescription, if applicable, will be provided shortly after completion of your chat visit. Cost: $35
  • Complete a phone visit: You’ll provide basic information about your symptoms and enter your phone number. An MUSC Health provider will call you to discuss your symptoms. A treatment plan and prescription, if applicable, will be provided shortly after completion of your phone visit. Cost: $35
  • Complete a video visit: You’ll provide basic information about your symptoms before entering a video waiting room. When your video visit begins, you’ll speak directly with an MUSC Health provider about your symptoms. Your provider will create a treatment plan, which will include a prescription if necessary. Cost: $45

Who will provide my virtual visit care?

A licensed, board-certified MUSC Health provider will review your symptoms, make a diagnosis and develop your treatment plan.

Can all conditions be treated via MUSC Health Virtual Care?

Many, but not all, conditions can be treated via virtual care. Treatment is available for conditions such as common cold, sore throat, allergies, COVID-19, sinus infection, urinary tract infection, vaginal yeast infection, skin rash, head lice, tick bite, pink eye and many more. If your health concern cannot be addressed through MUSC Health Virtual Care, you’ll be directed to a Tidelands Health location for care. You will not be charged for a virtual visit.

Can I get a prescription via virtual care?

MUSC Health Virtual Care providers are licensed to prescribe certain medications as part of your care plan, if clinically appropriate. Prescriptions for pain medications or narcotics are not available via virtual care. If a prescription medication is part of your treatment plan, you can send it to the pharmacy of your choice. You are responsible for the cost of any prescriptions, over-the-counter treatments or follow-up visits you may need related to prescriptions.

How much does a virtual visit cost?

The cost of your virtual visit will range from $25 to $45, depending on the type of visit you choose. An online health interview costs $25, while a phone visit or chat visit costs $35. The cost for a video visit is $45.

Does insurance cover a virtual visit?

Some insurance companies cover virtual visits. Check with your insurance company to verify your coverage. At this time, Medicare does not cover MUSC Health Virtual Care. If your insurance does not cover virtual visits, you will be responsible for the visit cost ($25-$45).

Is my personal information safe?

All the information you provide is encrypted and protected. The MUSC Health Virtual Care terms of service give more information on how the personal information you provide is protected.

Will my Tidelands Health doctor know I’ve completed a virtual visit?

Make sure to enter the code TIDELANDS on the billing screen at the end of your virtual visit so that your visit records are shared with your Tidelands Health provider.

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