Georgetown Hospital System Wins Avatar Awards
Tuesday, June 03, 2008
Georgetown, SC—Avatar International has selected Georgetown Memorial Hospital and Waccamaw Community Hospital as national award winners for Exemplary Service in 2007. The hospitals received the awards based on the results of the hospital’s 2007 patient surveys with the highest overall combined score for Inpatient, Outpatient, Emergency Department, and Ambulatory Surgery.
The Waccamaw Community Hospital Laboratory earned an Avatar Innovation Award after demonstrating remarkable improvement in quality management and customer service. The lab developed a staff-based hiring process whereby staff participated in the interview process for new hires. Once new hires completed orientation, they were assigned a team trainer during their first weeks in the lab to provide a reference point for any questions. The staff also adopted a “Talk, Listen, and Remember” customer service model to better identify customers and their individual needs and preferences.
Waccamaw Community Hospital also received Avatar's newest award, Five Star Service for Loyalty and Endorsement. Parallel to Hospital Consumer Assessment of Health Providers & Systems (HCAHPS), Avatar presented this new award based on the results of the hospital's 2007 items for loyalty and endorsement. It is awarded to the hospital achieving the highest score in Avatar's National Database for Outpatient care by bed size.
The awards were presented at Avatar’s annual Client Symposium on May 20th in Orlando, Florida.